Terms of Service


Pre-Order Details Center



Shop with 100% Confidence

We want you to be confident that you will receive the type of customer service you’ve come to expect from AYOUB COMPUTERS.
and would like to remind you that  we are always here to help, even after you have left our store. 

Your Order Journey: What to Expect

After you've placed your order, our dedicated online team will swiftly process it. If you've opted for pickup, expect a call from us with the estimated time for your order's ready collection. For those choosing delivery, we'll promptly inform our logistics team to prepare and dispatch items directly from our vendors or remote warehouses.

In the unlikely event of a shortage, our team will reach out within 3-24 hours. You'll have choices: pick a similar item, cancel, or connect with one of our seasoned sales team members. They're ready to assist you in finding the perfect solution to meet your requirements. Your satisfaction is our top priority. Thank you for trusting us with your shopping needs.

Important Notice: Availability and Showroom Pickup

Please note that certain items are available for online purchase and are shipped directly from our vendors or remote warehouses to your doorstep. For those opting for showroom pickup, please allow 24-48 hours for order preparation. These items are not immediately available at our showroom.
Thank you for your understanding and continued support.

 

Payment Options at Checkout

At the checkout stage, we provide you with the flexibility to choose your preferred payment method. Whether you opt for the convenience of card payments or prefer the traditional route of cash on delivery, the choice is entirely yours. We strive to make your shopping experience seamless and tailored to your preferences. Thank you for choosing us, and we look forward to fulfilling your order with ease.


Delivery Information for Lebanese Districts

Our commitment to convenience and customer satisfaction extends to our delivery service, which is complimentary to all Lebanese districts. You'll find a list of covered districts below, and we pride ourselves as the sole provider offering free delivery to every corner. 
The delivery timeframe is contingent on the district and product availability. For detailed information, please refer to our Quick Delivery Guide page. Occasionally, due to product availability challenges, delivery may extend to 24-48 hours more than the expected time. In such instances, our online team will promptly inform you upon placing your order, granting you the choice to wait or explore alternative arrangements. Rest assured, our commitment to providing free and efficient delivery is unwavering. We leverage our dedicated fleet and collaborate with multiple logistics partners to ensure a swift and reliable service.

List of Lebanese Districts:

  • Akkar Governorate (Halba)
  • Baalbek-Hermel Governorate (Baalbek, Hermel)
  • Beirut Governorate (Beirut)
  • Beqaa Governorate (Zahlé, Rashaya, Western Beqaa, Zahlé)
  • Keserwan-Jbeil Governorate (Jounieh, Byblos)
  • Mount Lebanon Governorate (Aley, Baabda, Chouf, Matn/Metn)
  • Nabatieh Governorate (Bint Jbeil, Hasbaya, Marjeyoun, Nabatieh)
  • North Governorate (Batroun, Bsharri, Koura, Miniyeh-Danniyeh District, Tripoli, Zgharta)
  • South Governorate (Sidon, Jezzine, Tyre)

Should you encounter any issues or wish to report a problem, our dedicated customer service team is ready to address your concerns. Reach out to us at customerservice@ayoubcomputers.com or via direct call at 01-550500 Ext 150, 411. Additionally, you can connect with us via WhatsApp texting at 71-555043, though please note that a faster response is guaranteed through email or phone calls.

Your satisfaction is our top priority. Thank you for choosing Ayoub Computers.

Please note that Saturdays and Sundays are not considered business delivery days, although our sales team operates normally, and our showroom is open. However, our logistics department operates with minimal staff during these days.

Modifying or Canceling Your Order

If you wish to cancel or modify your order, please contact us promptly. Sending an email to Sales@ayoubcomputers.com or calling our online team at 01-550500 Ext 121 are the recommended methods. For the fastest response, we suggest using the email option.
Should you require additional advice or technical assistance in choosing the best product, our online team is here to help. Simply request to be transferred to one of our dedicated sales team members, and they will provide further guidance.
Your satisfaction is our priority, and we appreciate your proactive communication for a smooth and efficient service experience. Thank you for choosing Ayoub Computers.

Specialized Requests and International Sourcing

For items not listed online or those without listed prices, we welcome you to submit a quotation request to sales@ayoubcomputers.com. Your request will be promptly directed to one of our dedicated sales members, who will diligently follow up and provide you with the required quotation. Additionally, for sourcing products from international suppliers, our sales members can assist you with specialized terms and fulfillment timelines. Your unique requirements are our priority, and we are committed to delivering solutions tailored to your needs.

Order Receiving Verification Guidelines

Upon receiving your ordered items, we kindly request you to conduct a thorough check to ensure that the product is in its original packaging, sealed, and that the model numbers match the product you ordered, unless otherwise stated on the website. If any discrepancies are identified, please report the issue promptly to our customer service team at customerservice@ayoubcomputers.com or by calling 01-550500 Ext 150. We strongly encourage you to reject and refrain from accepting the delivered item if inconsistencies are noted.
Products are typically delivered in shipping bags or boxes. Customers have the right to request delivery personnel to wait while they open the shipping boxes or bags to verify that the original product packaging is not defective and matches the model number mentioned in the invoice and as ordered online. Accepting the product confirms that the product has packaging with no external damage and that the delivered product is correct. Please note that physically damaged items cannot be returned, as vendors cannot accept replacements under warranty. Your adherence to these guidelines is crucial for a smooth order experience. Thank you for your cooperation.

 

Customer Feedback Hub: Improve Your Ayoub Computers Experience

In our commitment to providing excellent service, we have a dedicated and efficient logistics team prepared to serve you seamlessly. However, we value customer feedback and understand that issues regarding delivery delays or incorrect items may arise. We encourage you to share any discrepancies or problems you encounter by sending us an email at customerservice@ayoubcomputers.com. Your reports not only assist us in promptly addressing your concerns but also play a crucial role in the ongoing improvement of our company. Your feedback helps us identify areas for enhancement, fix any potential bugs, and ensures that we are continuously prepared to serve you better in the future. We appreciate your cooperation and strive to make your experience with Ayoub Computers as smooth and satisfactory as possible.

 

Warranty Information

Ayoub Computers places a strong emphasis on transparency and ensuring that our clients make informed decisions. When it comes to product purchases, we strongly advise customers to delve into the details of the product's origin before finalizing any transaction. This involves determining whether the product is sourced from a local distributor or directly imported by Ayoub Computers from International Vendors. Additionally, customers should clarify whether the warranty coverage is provided by the Brand's International service center or the brand's local service center, if available. Our unwavering commitment to your satisfaction and confidence remains a top priority.

When the warranty is covered by Brand's International service center, it signifies our responsibility for shipping the item back to the service center in the country where it was imported. Our dedicated sales team meticulously explores options on behalf of the customer, which may include waiting until the product is repaired and shipped back, suggesting a replacement with specifications similar to the initially purchased item, or contemplating a partial refund. The decision on resolution takes into account various factors such as the duration of usage, product conditions, and the current value. It is crucial to emphasize that, in such cases, customers have no entitlement to request a full refund under any circumstances.

In situations where the item is sourced from a local distributor, the warranty is covered by the service center designated by the vendor. Customers expressly acknowledge and accept any decision made by the vendor's service center. Furthermore, customers are explicitly informed that they have no right to request additional demands or actions from Ayoub Computers beyond the official reports provided by the brand vendor following the inspection result. This legal provision reinforces the binding nature of decisions made by the vendor's service center, underscoring the customer's agreement to adhere to such determinations.

In the context of products sourced through local distributors, such as printers and monitors, warranties are under the direct coverage of the vendor. Customers are provided with the option to send these products directly to the brand's service center or may choose to engage Ayoub Computers as an intermediary, facilitating and expediting the warranty process. Notably, such products are deemed Dead on Arrival (DOA) solely if the vendor's service center formally reports it as such subsequent to receiving and inspecting the product.

As a reseller, Ayoub Computers can facilitate communication with the service center to speed up the process for customers. However, it's important to note that we do not offer replacements unless initiated by the vendor, strictly adhering to the terms outlined in the vendor's warranty.

In situations where products are imported directly by us or lack a service center presence in Lebanon, our team will take full responsibility for all warranty-related actions, ensuring a seamless experience for our valued customers.

Additionally, customers are responsible for sending the products to our service center, and Ayoub Computers holds no responsibility for shipping costs or transportation to our service center—these are the sole responsibility of the customer. Moreover, Ayoub Computers is not liable for any data loss during the repair or replacement process. It is essential for customers to back up their data before sending the product to our service center.

It is imperative to underscore that any actions undertaken by our sales team strictly adhere to the framework of applicable company policies. Our unwavering commitment is directed towards ensuring client satisfaction and addressing concerns with the utmost diligence. This disclaimer serves as a transparent outline of potential scenarios that may unfold in such situations, emphasizing our dedication to resolving matters in a fair, ethical, and professional manner.

A Comprehensive Overview

This policy outlines the terms and conditions governing warranty policies at Ayoub Computers. The warranty period begins from the date specified on the invoice and concludes upon the expiration of the item's designated warranty period.

Reporting a defective item via phone or email is not considered an official claim. Customers are required to fulfill the responsibility of shipping the items to our service center and ensuring their receipt by our RMA team before the expiration of the warranty period. Our RMA team will initiate a ticket upon receiving the product. Based on the ticket date, an assessment will be conducted to determine whether the product is still covered by the warranty. Detailed information regarding the product's warranty status will be provided to the customer. If the warranty has expired, our team will present the option to either repair the item at our service center or cancel the warranty ticket, returning the product to the customer.

It is crucial to emphasize that only the customer whose name is specified on the official invoice and made the purchase is eligible to claim warranty for the product. This policy is designed to ensure a transparent and accountable process in addressing warranty claims. Customers are encouraged to review and understand these terms before proceeding with any warranty claims. Ayoub Computers reserves the right to interpret and enforce these policies to maintain fairness and clarity in the warranty process.


15+ Years of Trust: Ayoub Computers, Your Reliable Source for Quality Products

With over 15 years in the market, Ayoub Computers is your trusted source for a wide range of products. We pride ourselves on sourcing items from reputable local distributors and international hubs like the USA, UAE, China, Hong Kong, and Europe. Rest assured, all our products are original and authentic, backed by brand service centers whenever available in Lebanon or directly by us for items imported by Ayoub Computers. We prioritize providing the best after-sales service to ensure a seamless shopping experience. Transparency is our commitment, allowing customers to shop with confidence and trust in the quality of our products