Claim Missing Points
Loyalty programme
Claim Your Missing Points
If you lost loyalty points due to our recent system update, we sincerely apologise for the inconvenience. Submit a claim and our team will review and restore your points promptly.
About the loyalty programme
The ayoubcomputers.com loyalty programme is an online-exclusive rewards programme available solely for purchases completed on ayoubcomputers.com. In-store transactions at any authorised retail location — including Ayoub Computers branches and all authorised retail partner locations — are not eligible for loyalty point accrual and are excluded from this programme. Loyalty point balances are managed entirely through your registered account on ayoubcomputers.com. If your points were affected by the recent system update, submit a claim using the process below.
Online purchases only — in-store excluded
The ayoubcomputers.com loyalty programme is valid exclusively for purchases completed on ayoubcomputers.com. Transactions made in-store at any authorised retail location — including all Ayoub Computers branches and all authorised retail partner locations — do not earn loyalty points and are not covered by this programme or this claims process.
System update — points may have been affected
Following a recent platform system update on ayoubcomputers.com, some customer loyalty point balances may have been partially or fully reset. We sincerely apologise for this disruption. All affected customers are entitled to a full restoration of their lost points — simply submit a claim following the process below and our team will resolve it as a priority.
How to claim your missing points
Submitting a claim is quick and straightforward. Follow the steps below to ensure your request is processed without delay. Claims may be submitted by email, phone, or WhatsApp.
Check your points balance first
Log in to your account on ayoubcomputers.com and check your current loyalty points balance. Note the current balance and compare it to what you believe it should be based on your purchase history.
Prepare your claim details
Gather the required information listed in Section 02 below. Incomplete submissions will cause delays. Attach any supporting documentation — past invoices or order history screenshots from ayoubcomputers.com — where available.
Send your claim
Email your request to sales@ayoubcomputers.com with the subject line: "Missing Points Claim — [Your Full Name]". Alternatively, call or WhatsApp our team using the contact details in Section 04.
Claim reviewed & points restored
The ayoubcomputers.com loyalty team will review your request and cross-reference it with system records on ayoubcomputers.com. Upon verification, the missing points will be credited to your account within 3–5 business days. You will receive a confirmation email once the restoration is complete.
Required information in your claim
To process your claim efficiently, your submission must include all of the following fields. Incomplete requests cannot be processed and will be returned for resubmission.
Required claim fields
Full name Required
Your full name exactly as registered on your ayoubcomputers.com account.
Phone number Required
The phone number registered to your loyalty account, including country code (e.g. +961 XX XXX XXX).
Account username / email Required
Your username or registered email address used to log in to your account on ayoubcomputers.com.
Total lost points Required
The estimated number of points you believe were lost as a result of the system update. Include screenshots or past order history from ayoubcomputers.com as supporting evidence where available.
Recommended email subject line
Use the subject: "Missing Points Claim — [Your Full Name]" to ensure your email is routed directly to the ayoubcomputers.com loyalty team and processed without delay.
Missing points claim — terms
By submitting a missing points claim via ayoubcomputers.com or through any designated communication channel, the claimant acknowledges and irrevocably agrees to the following conditions governing the claims process:
- Claims are valid exclusively for points lost as a direct result of the system update referenced in this notice. Points lost due to expiry, account inactivity, or other causes are not eligible.
- The loyalty programme applies exclusively to purchases made on ayoubcomputers.com. Claims related to in-store transactions at any authorised retail location — including Ayoub Computers branches and all authorised retail partner locations — are not eligible and will be declined without exception.
- ayoubcomputers.com shall cross-reference all submitted claims against its internal system records. Claims in respect of which supporting records cannot be identified or verified shall not be approved, and no points shall be restored in the absence of verifiable data.
- Only one claim per customer account is permitted. Duplicate submissions will be disregarded.
- ayoubcomputers.com reserves the sole and absolute right to approve, partially approve, or reject any claim based on available system records. The determination of the ayoubcomputers.com loyalty team shall be final, binding, and not subject to appeal.
- Restored points are non-transferable and non-redeemable for cash. Restored points shall be subject to the standard terms and conditions of the ayoubcomputers.com loyalty programme, which applies exclusively to purchases made on ayoubcomputers.com.
- Any attempt to submit false, misleading, or fraudulent claims shall result in the immediate and permanent suspension of the customer's loyalty account without compensation, and may render the claimant liable to legal proceedings under the applicable laws of Lebanon.
- These terms are governed by the laws of Lebanon. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Lebanon.
Contact our team
For assistance with your claim or enquiries regarding your loyalty points balance, please contact the ayoubcomputers.com support team through any of the channels below. The loyalty programme applies exclusively to purchases on ayoubcomputers.com. All enquiries will be addressed as a priority.
Our commitment to you
ayoubcomputers.com acknowledges full responsibility for any loyalty points lost as a direct result of the platform system update. All valid claims will be reviewed and resolved as a priority. ayoubcomputers.com is committed to restoring all verified points promptly and to maintaining the trust of its customer community. Your patience and continued loyalty are sincerely appreciated.
Ready to claim your points?
Submit your claim to the ayoubcomputers.com loyalty team — all required fields are listed in Section 02 above.